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Awaiting Order Arrival

How can I track my order?

Once your order has been shipped, you will receive tracking information by email. You can use the tracking number provided to check the latest delivery status of your package.

How long will my order take to arrive?

Orders are generally processed within 1–3 business days. Delivery time depends on your location and the shipping carrier. Any estimated delivery time shown at checkout is an estimate and may be affected by carrier or weather delays.

My order is marked as delivered, but I have not received it. What should I do?

Please check around your delivery location, with household members, neighbors, or your building reception. If you are still unable to locate your package, contact us at info@kingsleywork.com with your order number so we can assist you.

Ordering & Payment

What payment methods do you accept?

Available payment methods will be displayed securely during checkout. Simply select your preferred payment option and complete your purchase using the instructions provided.

Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, we may be able to make changes or cancel it. Please contact us as soon as possible at info@kingsleywork.com. Once an order has been dispatched, changes or cancellations may no longer be possible.

How do I know if my order was successfully placed?

After completing checkout, you should receive an order confirmation containing your order details. If you do not receive confirmation, please check your spam or junk folder or contact us for assistance.

After sales

What should I do if I receive a damaged or incorrect product?

Please contact us at info@kingsleywork.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging so our support team can review the case.

What should I do if there is a problem with my helmet or accessory?

Stop using the product if you believe there may be a safety issue. Contact our support team with your order number and details of the problem. For helmets, please do not continue using a product that shows signs of damage, cracks, deformation, or impact.

 

How can I contact Kingsley after receiving my order?

Our customer support team is available to assist with product questions, order issues, or after-sales support. You can contact us directly at info@kingsleywork.com.

Refund

How long do I have to request a return?

You may request a return within 7 days of receiving your order. The item must meet the eligibility requirements outlined in our Refund & Return Policy.

Can I return a helmet after using it?

No. For safety reasons, helmets must be unused, unworn, and in their original condition and packaging. Helmets that have been ridden in, damaged, dropped, involved in an impact, or modified are not eligible for return.

How will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.