At Kingsley Work LLC, we aim to process and deliver your motorcycle helmets, bike helmets, helmet accessories, and riding products as safely and efficiently as possible.

This Shipping & Delivery Policy explains our order processing, shipping, delivery, tracking, and related procedures.

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends, public holidays, or after business hours may begin processing on the next business day.

During busy periods, promotions, holidays, or unexpected circumstances, processing times may be slightly longer.

After your order has been processed and dispatched, estimated delivery is generally within  3–6 business days.

Delivery times are estimates only and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside our control.

Once your order has been shipped, you may receive a shipping confirmation containing your tracking information.

You can use the tracking number provided to monitor the progress of your shipment.

Please allow some time after receiving your tracking number for the carrier’s tracking system to update.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

Kingsley Work LLC is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you need to change your shipping address after placing an order, please contact us immediately at info@kingsleywork.com.

We will do our best to update the address before your order is processed or shipped.

Once an order has been handed over to the shipping carrier, we may not be able to change or redirect the delivery address.

Although we work to ensure timely delivery, delays may occasionally occur because of circumstances outside our reasonable control.

These may include:

  • Severe weather
  • Carrier delays
  • Transportation disruptions
  • Public holidays
  • High seasonal demand
  • Incorrect delivery information
  • Customs or regulatory delays, where applicable
  • Other unexpected events

Kingsley Work LLC cannot guarantee exact delivery dates provided by third-party shipping carriers.

If your tracking information shows that your package is still in transit beyond the expected delivery period, please contact us at info@kingsleywork.com.

We may assist you in reviewing the shipment status with the carrier.

If a package is confirmed as lost, we will review the circumstances and determine the appropriate resolution.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  • Check around your property or delivery area.
  • Check with household members or neighbors.
  • Confirm the shipping address on your order.
  • Contact the shipping carrier for additional delivery details.

If you still cannot locate the package, contact us at info@kingsleywork.com and we will assist where reasonably possible.

Please inspect your order when it arrives.

If your package or product arrives damaged, contact us as soon as possible and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A short description of the issue

Please contact us within 7 days of delivery so we can review the issue and provide an appropriate resolution.

If you receive the wrong helmet, accessory, size, color, or product, please contact us at info@kingsleywork.com within 7 days of delivery.

Please include your order number and clear photos of the item received.

Once verified, we will provide further instructions regarding replacement, return, or refund options.

Shipping carriers may make one or more attempts to deliver your order.

If delivery is unsuccessful, the carrier may leave instructions for redelivery, collection, or another delivery attempt.

Customers are responsible for following the carrier’s instructions where necessary.

Packages may be returned to Kingsley Work LLC because of:

  • An incorrect or incomplete address
  • Refused delivery
  • Failed delivery attempts
  • Failure to collect the package
  • Other carrier-related reasons

If an order is returned to us, we will contact you regarding available options.

Additional shipping charges may apply if you request the order to be shipped again.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the order, delivery location, package size, shipping method, or promotional offers.

Unless otherwise stated, shipping charges are non-refundable once an order has been shipped.

If you need to cancel your order, please contact us as soon as possible at info@kingsleywork.com.

We will attempt to cancel the order before it enters processing or shipment.

Once an order has been dispatched, it may no longer be cancelled and will instead be subject to our Refund & Return Policy.

Because helmets are safety products, we recommend inspecting your helmet carefully immediately after delivery.

Do not use a helmet if you notice visible damage, cracks, deformation, missing components, or signs that the package experienced significant impact during shipping.

If you believe your helmet was damaged during transportation, contact us before using it.

For questions about shipping, delivery, tracking, or your order, please contact:

KINGSLEY WORK LLC

Email: info@kingsleywork.com
Helpline: +1 (786) 574-9306